Frozen in the Past: The Unchanged S&C System for 3 Decades

In many hotels, the changeover of a property management system (PMS) is accompanied by considerations regarding a change of event management software. Read here what you should bear in mind ...
property management system hotellerie

The transition of a Property Management System (PMS) often comes with considerations for switching the Event Management Software (generally referred to as S&C Catering System) in many hotels. The question many hoteliers ask themselves is:

Isn’t it obvious to choose a PMS product that includes the familiar S&C system?

Following the motto: I know this. It has always been this way. All in one. No interfaces.

The idea of choosing a proven system with a structure known for years may seem tempting at first glance. The convenience of working with an integrated system that covers everything from room reservations to catering certainly has its advantages. No interface problems, no complex integration of various software solutions – at first glance, this seems to be the perfect solution.

However, it is worth taking a closer look at the development of the traditional S&C system that once replaced the good old event book. Little has changed in three decades, and although it remains a solid system for the operational management of events, the question arises:

Does such a system truly meet the current requirements of event planners?

The world of events has rapidly changed in recent years. New technologies, altered customer requirements, and the need for seamless integration with other systems require more advanced solutions. An operationally focused S&C system that has remained nearly unchanged for many years may offer a sense of familiarity, but it could also mean that it no longer meets modern requirements.

Modern event planners seek flexibility, real-time data, automation, and personalized solutions. In this context, the offer and contract management process in the events sector plays a central role.

In my next blog post, we will delve deeper into the process of offer and contract management, and how innovative technologies can pave the way for more efficient and forward-looking event management. Stay tuned!!

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Birgit Haake - Expertin Revenue Management

Author: Birgit Haake

Birgit Haake has more than 25 years of practical experience in the hospitality industry and healthcare. With her company Haake Revenue4U, she supports individual hotels and hotel chains in Germany and Europe as an expert in revenue management. Her core competencies are booking management, (MICE) revenue management, pricing and online distribution. Birgit Haake holds a degree in business administration and has completed her training as a hotel manager. She is a certified trainer and has been a university lecturer in international hotel management and tourism management for many years.

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